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Contact Policy

Our communication channels, response times and what to include in your message.

Last updated: 26 August 2026

Channels

You can reach us by phone call, WhatsApp or email. WhatsApp is usually the fastest way to get a reply about admissions and class schedules.

Response time

We aim to respond to calls and WhatsApp messages the same working day, and to emails within two working days.

Messages received late in the evening or on holidays are answered on the next working day.

Helping us help you

Please include your full name, the course you are interested in, your city or study centre, and your question. Enrolled students should mention their enrollment number.

Respectful communication

We ask all callers and students to communicate respectfully. Abusive or spam communication may be blocked.

Questions about this policy?

Reach the CBCE AI Upskill team and we will respond as quickly as possible.